What Wells Fargo Bank can do, has done, and will probably do again …

In 2012, I focused more on my writing in this blog, rather than the publicizing of it.  I just wasn’t interested in that.  It’s coming to the point where my words are getting around in Reno, and as I expose much of what goes on in the elder care field here, I want to say that there are lots of good people in Reno.  No place is completely bad, (of course).  Reno is unique in that it is close to the capitol, Carson City.  Old ties die hard, partnerships that aren’t always fair, or beneficial to the public.  I’ll say this again in different ways, but let’s return to my time at Wells Fargo Bank in Reno, NV.

As the days went by, Janie and I found ourselves fixing numerous accounts, and it was usually seniors.  I’d be at my desk, reading the latest corporate rah-rah e-mail, checking my numbers, and glance at the waiting area.  Two, three times a day, I’d see a couple, papers clutched in their hands.  Frowning gray-haired men, anger pressed into their face, staring a hole through me.  Or a lone woman, a widow perhaps, knees pressed together, anxious like a wounded bird.

I’d sit them down.  Hear the story:  “We opened this account a year ago with Alex.  He was very nice, we had no questions.  Now we’ve got all these charges … overdraft protection.  We didn’t ask for that….”

One day, after a few weeks of this crap, one old fellow, in the booming voice of a drill instructor, says, “What the hell’s going on?”

I folded my hands, drew him in closer.  “I’m going to fix this,” I told him.  “But since you asked, I’ll tell you.  Alex started here as a customer service rep, worked himself up to banker.  Wells puts a lot of pressure on sales, so he added stuff to your account, put in a code that the fees would not appear till he was outta here.  Now, he’s gone.  And I’m cleaning up the mess.”

The man took this in; his face softened a little, but not too much.  He had big hands and I don’t think he needed Viagra.  “You tell Alex that he shouldn’t be picking on seniors.  Will you tell him that?”

“Sure, if I ever get the chance.  Ya see, Wells Fargo promoted him.  He runs the bigger bank down the street.  I think he’s their minority success story.”

“Ain’t right,” said the man.

Tell me about it.

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